Return / Refund Policy
We want you to enjoy your purchase from Cyclinic, however we all know that there will be times where something isn't quite right, or a mistake has been made when ordering. Don't sweat, we've got your back and accept returns, with just a few obvious t's and c's.
Terms and Conditions:
- All returns must include a copy of the original order number.
- All items returned are at the risk of the sender and we recommend sending all items back to Cyclinic with added insurance.
- Items must be unused and present as new.
- Items must be returned in original condition - This include's all product tags, labels & original packaging ready for resale.
- Items must be sent back in a postage box, bag, or wrapped to protect original packaging – Please do not attach address labels directly to the product box.
- If the item is not returned in original sale condition Cyclinic reserves the right to refuse to accept the return and or charge a restocking fee.
- Please return items within 14 days of purchase.
- Cyclinic will process most returns within 1-2 working days of receiving the returned items.
- Goods returned for refund, must be within 14 days of purchase.
- Refunds for goods returned due to change of mind or fitment issue will be processed minus our freight costs incurred.
- Refunds for orders that were yet to ship but were cancelled due to change of mind or fitment issue will be processed minus a 1% restocking fee.
- Refunds for goods returned will be processed with a 1% restocking fee charged. This fee is a fractional amount of the transaction fees paid for by Cyclinic during the online checkout process of the original order.
- Online orders that are cancelled between the time they are placed, and the time they are shipped, are subject to a 1% cancellation fee.
- This fee is a fractional amount of the transaction fees paid for by Cyclinic during the online checkout process of the original order.
For order returns (AU ONLY): CLICK HERE
For service bookings. CLICK HERE