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MTB Suspension Sales, Service & Support

Cyclinic Service Terms and Conditions

1.     RA Number: Cyclinic takes no responsibility for parts sent to us without a confirmed return authorisation number (RA). (Booking number)
2.     Payment: Payment for service work must be made in full prior to return, except for account holders. Cyclinic will only return serviced parts to the customer once all invoices outstanding are paid. Payment can be made by Visa, Mastercard or Direct Deposit. (Details are on the invoice emailed to customer following service).
3.     Shipping Liability:
(3.1)   Suspension systems are the customer's responsibility until delivered to and accepted by Cyclinic. We recommend sending the suspension via Australia Post with a 'signature on delivery' purchased. You can use our reply paid service for postage, and purchase the signature on delivery service for approximately $3.00 at the counter.
(3.2)   Serviced suspension systems will be returned to customers via Australia Post and will require a signature for delivery.  Australia Post tracking number will be emailed to the customer at the time of shipment.
(3.3)   If the serviced suspension systems are found to be damaged on arrival, please take photo(s) of the damage and packaging and notify us immediately.
(3.4)   If the serviced suspension systems are not delivered in an appropriate time-frame please notify us.
4.     Service Pricing:
(4.1)   A minimum charge of $50 (incl GST) applies for all suspension systems received for service.
(4.2)   Upon inspection and assessment by Cyclinic an estimate of service cost can be provided to the customer.  This is only an estimate.  Costs will only be finalised when the job is completed and tested.
5.     Guarantee of Workmanship & Warranty:
(5.1)   Cyclinic guarantees the work performed for 3 months from the date of service. If there are any issues or concerns with the suspension as a result of the work carried out by Cyclinic, please notify us immediately to arrange return for inspection and repair.
(5.2)   New parts where sold by Cyclinic are warranted for 3 months from date of sale or service.
(5.3)   There is no warranty on used parts or any of the customer's existing parts.
(5.4)   Surface Damage: Any damage (prior or following service) to sliding and/or sealing surfaces, including stanchions, shafts and shock bodies, will void this warranty.
(5.5)   This warranty does not cover misuse or incorrect adjustment of the product.
6.     Decline of Service: If suspension systems received by Cyclinic are deemed to be non-servicable, the customer can either pay for the return of the parts, or have Cyclinic dispose of them appropriately. Cyclinic may discuss cost effective upgrade options with the customer if appropriate.